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 FAQ

3D Models

Q: How does it work?
A: The models are sold in the 3D model stock. You can request a custom model using the module in the section "Request a Model".

Q: Is it mandatory give an email address in the request module?
A: Since 5th September 2015, this field is mandatory. The email address is used in the confirmation procedure of the request.

Q: Have I need a registration to request a custom model?
A: No. The registration is not needed. It is enough go to the section "Request a 3D Model" and fill the module.

Q: Is it mandatory purchasing the model that I requested?
A: No. If you don't like the model, you may choice to no purchase it.

Q: Can I ask to remove a model from the stock?
A: No. It isn't possible.

Q: I don't found the author 3DCrypter in the stock site. What is name of your author?
A: The models are sold by MatVic. 3DCrypter is only a place where you can see the portfolio of the author and request a custom model.

Q: How much time you need for the realization of a custom model?
A: It depends on how much the model is complex. Since 4th September 2015, I have added the possibility to specify the expiration date of the job.
If you haven't received the email about your request acceptance, it means that your request was not accepted.
After the expiration, the project will not be created in the future.

Q: I asked a custom model. Have I right to get a discount?
A: No. There isn't any discount system for the custom model.

Q: What are the stocks where 3DCrypter sells its models?
A: For now they are the following:

Images

Q: Can I ask a custom image (rendering) through the form for request the 3D model?
A: No. It is not possible create a custom image. The form should be used only for request a 3D model.

Q: Who is the author of the images published on this site?
A: Always me, MatVic!.

Q: What are the stocks where 3DCrypter sells its images?
A: Currently I sell in 4 microstock:

Q: Who established the images price?
A: Unlike to what happens for the 3d models, the stock decides on the price of the images. Generally, the price can also change during the time (depending on the number of sales, on the age of the image or on other rules).
For more information, please see the dedicated section on the stock site.

App

Q: Can I ask you a customized App?
A: No. You cannot. I don't make custom applications. The form should be used only for request a 3D model.

Q: I have found a bug in one of your Apps. What shall I do?
A: You can send a claim through the module available at the end of the page of the online manual. You can use it also for give me some suggestions about the App. However, I advise you to use the first solution.

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Publishing date: 5th January 2014 – Registration date: 5th January 2014